Welcome
Welcome to Reefknot Bags.
Payments
You can make use of the payment tools offered by Etsy available in your country.
Taxes:
Import taxes applicable to the country of the customer are responsibility of the customer.
Shipping
All Items are made to order by me in my workshop. EDC Pouches i make and ship within 3-5 days. Backpacks I make and ship within 10 to 20 workdays. I ship orders via Post NL (Priority Package). Shipment within the EU takes about 2 - 7 days.
For shipments overseas you may expect your shipment to take from 5 to 15 days. Both the above forwarders accept claims for delay after 20 days from the confirmed shipping day.
Returns & Exchanges
I gladly accept returns
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
Refund will take place if your ordered item is lost during shipment and or by order cancellation as stated above in payment policy "Cancellation ".